Return Policy

 

Return Policy

 


We offer free returns on all eligible orders. You have 30 days from the date you receive your item to request a return.


To qualify for a return, the item must be:

 

  • In the same condition as received

  • Unworn and unused

  • Include all original tags

  • In the original packaging

  • Accompanied by receipt or proof of purchase

 


To begin a return, contact us at info.lavuva@gmail.com.

Once approved, we will send your return shipping label along with instructions. Returns will not be accepted without prior approval.


If your item arrives defective, damaged, or not working for you, you are fully covered. We provide free return shipping and a full refund if:

 

  • The product is defective or damaged

  • It doesn’t function as expected

  • It doesn’t work for you, even after trying it on at home

  • The wrong item was received

 

 

 

 

Damages & Order Issues

 


Please check your order right away. If you receive a product that is:

 

  • Defective

  • Damaged

  • Incorrect

 


Contact us immediately at info.lavuva@gmail.com so we can resolve it quickly. Eligible order issues include free return shipping and a full refund.

 

 

 

Non-Returnable Items

 


The following items cannot be returned:

 

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized products

  • Personal care items

  • Hazardous, flammable, or gas-based materials

  • Gift cards

 


Sale items and gift cards are not eligible for return.

 

 

 

Exchanges

 


Want a different size or color? The quickest way is:

 

  1. Request a return (free shipping included)

  2. Place a new order once the return is approved

 

 

 

 

EU 14-Day Cooling Period

 


If your order is shipped within the European Union, you may cancel or return within 14 days, for any reason. Standard eligibility rules still apply and return shipping remains free.

 

 

 

Refunds

 


When your package is received and inspected, we will update you on refund status. Approved refunds are issued to your original payment method within 10 business days.


If more than 15 business days pass after approval, reach out at info.lavuva@gmail.com.

 

SMS / MMS Text Message Marketing Program Privacy PolicyYour privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

Contact us at the following address to make a request:

Lavuva

Lyncrest Dr Monsey NY 10952

info.lavuva@gmail.com